Palomar Reservations FAQs

Yes. We will give you the addresses of our nameservers and you can point your domain to our nameservers, and we will set it up from there.

Custom websites are great if you want to develop a business brand or identity, or you want to stand out from the crowd. We will be very happy to build you one and connect it to Palomar Reservations. There is a cost for custom designs, and we provide quotes for these as the work involved in building websites can vary a lot.

If you decide to stop using Palomar Reservations, you can retain a back up of your custom site design, but it will be disconnected from Palomar Reservations. If you want to continue using the site to receive bookings you will have to find another system compatible with the site.

No, our website templates and their designs remain the property of Atelier Palomar. If you cancel your Palomar Reservations plan, then you lose access to the website and Palomar Reservations. You can download any media you have added to the site, such as images or videos.

If you choose to purchase a custom designed site from us, you will get to keep backup of that, but it will be disconnected from the Palomar Reservations.

Yes you can cancel your Palomar Reservations plan any time you want. Payments are made in advance and cover the calendar month following the date of the payment. Your service and access to the booking system will be removed at the end of the period you have paid up to.

To cancel, contact us using the contact form on the website or via email.

If you want to get a copy of any data you have uploaded to the site, your guest data, you must let us know at the time of cancelling and we will send you a copy.

Yes, Palomar Reservations works by connecting to websites, which require a domain name to be found on the internet.

If don’t want the hassle of purchasing or managing domain names, we can do this for you but there are fees for doing so.

Yes, our booking system will connect to many of the large platforms and sync with them. So if someone books your property on another platform, the availability on the booking system will update automatically.

To get people to book direct with you, you need to encourage direct bookings. You can do this by offering preferential rates on the property website and by keeping your Google Business Profile up to date. We include Google Business Profile setup and management with the monthly cost of Palomar Reservations. We will respond to your reviews on Google for you and upload recent images when you send them to us.

If you get repeat bookings, you can ask them to book direct the next time they come. Some property owners offer other treats for booking direct, such as a free coffee or breakfast etc. The difference fees between our system and some other platforms can be substantial which you can put toward improving your guest satisfaction.